Job Identification: 6207
Industry: Management & Executive Leadership Sector
Education Level: Bachelor's Degree
Job Schedule: Full-time
Location: Uganda
Key Responsibilities:
Operational efficiency:
- Ensure adherence to policies, processes, and procedures as per documented operating standards (SOPs & Operations Manual), including compliance with AML/KYC guidelines.
- Ensure effective and timely resolution of all operational audit issues at the branch.
- Prepare and submit all operational reports as required, including the daily cash register and end-of-month reports, and ensure timely reporting of suspicious transactions.
- Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines.
Service quality:
- To offer customer satisfaction through operational effectiveness, efficiencies, and acceptable turnaround time on all transactions.
- Timely customer complaint resolution so as to ensure a seamless customer experience.
Branch administration:
- Provide administrative support to the Branch Manager.
- Motivate, coach, and develop a high-performing team.
- Ensure that Branch service providers are properly introduced, verified, and monitored.
- Ensure Business Continuity and optimal resource allocation/utilization.
Business growth:
- Generate leads from back-office transactions to support Business growth.
ESSENTIAL SKILLS REQUIRED
- A university degree in a relevant business discipline, and any professional Qualification in General Banking is an added advantage.
- At least 2 years’ experience in Teller, customer service, Back office and sales.
- Section Head/MLA at least 3 years
- Strong people management skills and thorough knowledge of banking products and services, including a wider understanding of the general consumer banking universe.
- Leadership capacity, including strong communication, negotiation, and interpersonal skills, with the ability to motivate staff.
- Strong communications, negotiations, and interpersonal skills.
- Passion for Performance.
- Self-Drive, Flexibility, Focus, and attention to detail.
- Focus and attention to detail.
- Open to New Ideas in a Rapidly Changing Business Environment
Deadline: 16th July 2026
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