Job Identification: 6208
Industry: Management & Executive Leadership Sector
Education Level: Bachelor's Degree
Job Schedule: Full-time
Location: Uganda
Key Responsibilities:Operational efficiency:
- Ensure adherence to policies, processes, and procedures as per documented operating standards (SOPs & Operations Manual), including compliance with AML/KYC guidelines in the processing of transactions.
- Ensure support to the MSQC to achieve timely resolution of all operational audit issues at the branch.
- Ensure adherence to approval limits for processed transactions.
- To offer seamless customer satisfaction through operational efficiency/accuracy and acceptable turnaround time on all transactions.
- Timely customer complaint resolution so as to ensure a seamless customer experience.
- Provide supervisory support and continuity to the Manager of Service Quality and Compliance.
- Coach, train, and develop the skill sets of direct reports.
- Ensure that branch service providers are properly introduced, verified, and monitored.
- Generate and give leads to the Branch sales team from daily transactions or engagements to support business growth.
- A university degree in a relevant business discipline, and any professional Qualification in General Banking is an added advantage.
- At least 3 years’ experience in Teller, customer service, Back office and sales.
- Strong people management skills and thorough knowledge of banking products and services, including a wider understanding of the general consumer banking universe.
- Leadership capacity, including strong communication, negotiation, and interpersonal skills, with the ability to motivate staff.
- Strong communications, negotiations, and interpersonal skills.
- Passion for Performance.
- Self-Drive, Flexibility, Focus, and attention to detail.
- Focus and attention to detail.
- Open to New Ideas in a Rapidly Changing Business Environment
Deadline: 16th July 2026, 23:55
Don't miss out on these exciting opportunities! To stay updated on the latest job openings:- Follow Job Base (Kenya) on LinkedIn.
- Join the conversation on Twitter/ X.
- Like our Facebook page.
- Check out our inspiring stories on Instagram.
- Subscribe to our WhatsApp Channel for real-time updates.
- Join the discussion on Threads
- Stay connected on our Telegram Channel.
- Feel free to also reach out to us via email at: jobbasekenya@outlook.com
By following Job Base (Kenya) on these platforms, you'll not only stay informed about job opportunities but also be part of a community that's passionate about entrepreneurship and social impact.