Job Identification: 6202
Industry: Management & Executive Leadership Sector
Education Level: Bachelor's Degree
Job Schedule: Full-time
Location: Uganda
Key Responsibilities:
- Grow, retain Branch Business, and ensure all revenue is collected in order to increase profitability.
- Implement laid-down policies and procedures.
- Manage and operate costs within the branch budget.
- Motivate, coach and develop a high-performing team; develop staff skills – identify staff training needs.
- Implement service standards, monitor service delivery, and control general branch operations.
- Ensure compliance with both credit and operational risk frameworks and ensure high-performing assets and liability portfolios to mitigate NPAs.
- Ensure monitoring and reconciliation of Suspense accounts such as the general ledger.
- Ensure accurate and timely appraisal of customer applications.
- Manage branch leave program, staff performance, and timely submission of B.S.C.
- Interacting with customers regarding appropriate Bank products, pricing, including developing and managing customer relationships through activities such as business forums and periodic client visits.
- Ensure safety and maintenance of branch assets, provide effective oversight and general administration to all branch staff.
- Carry out snap checks as per the operations manual.
- Any other duties as assigned from time to time.
- A bachelor’s degree with a bias in a Business-related field.
- Sales leadership training.
- 6 years of professional experience in banking with at least 2 years in Business banking, 2 years in relationship management,1 year in Operations, and 1 year in customer service.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to plan and execute sales plans in a competitive environment.
- Exposure to customer service and the ability to handle conflicts and client complaints.
- Excellent stakeholder management skills.
- Computer knowledge, especially working with spreadsheets, PowerPoint, and a word processor.
- Be a team player with the ability to lead and work under minimal supervision.
- People management skills with the ability to influence others to deliver.
Deadline: 16th July 2026
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