CRM System Administrator

Location: Nairobi, Kenya.

Model: Hybrid.

Reporting to: Head of Technology.

 

How You Will Contribute:

• Configuring and maintaining our CRM platform, including modules, user setup, profiles, security controls, and workflow automation.
• Configuring and maintaining the Zoho CRM platform, including modules, user setup, profiles, security controls, and workflow automation.
• Designing and optimizing automated workflows, Blueprints, Deluge functions, and business logic to eliminate manual work.
• Creating custom reports, dashboards, and analytics that provide actionable insights to stakeholders.
• Developing practical training materials and providing ongoing technical support to end-users.
• Ensuring data integrity, cleanliness, and security while implementing governance policies and quality standards. 
• Managing integrations between our CRM and other business systems, including WebForms and internal tools.
• Planning and executing system updates from Staging to Production with minimal business disruption.
• Planning and executing system updates from Staging to Production with minimal business disruption.
• Maintaining comprehensive documentation that explains not just what was built, but why.
• Monitoring system performance and implementing optimizations to ensure reliability at scale.

Key Skills And Experience: 

• 5+ years of experience as a CRM System Administrator, preferably with Zoho CRM.
• Strong technical skills in CRM configuration, workflow automation, and system integration.
• Experience with Zoho Deluge scripting, Blueprints, and advanced customization features.
• Experience with release management and deploying changes in production environments.
• Proven ability to translate business requirements into technical solutions.
• Experience with API integrations and webhook configurations.

 

How to apply

If yes, we would like to hear from you. Share your application to newton.ogwora@indsafri.com not later than 9th June 2026 with subject "CRM System Administrator - ZOHO"

Role open for Kenya nationals.

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