Customer Service Representatives

Customer Service Representatives

We have the following positions for deployment with our client, operating in the renewable energy sector, in Nairobi and up-country 

Key responsibilities:

  • Dispatching Daily product Orders.
  • Attending to walk-in customers.
  • Receive and respond to customer inquiries regarding products and services.
  • Participate in stock takes.
  • Submit replenishment requests before stock falls below the minimum threshold
  • Maintain sales invoice records by preparing daily sales summary reports.
  • Submit daily customer service and inventory reports
  • Customer Experience Marshal 
  • Acknowledge walk-in customers and direct them to the relevant service area. 
  • Monitor and follow up on walk-in customer orders.
  • Track and coordinate customer flow.
  • Submitting a weekly Customer experience report.
  • Ensure customer service satisfaction.

We invite applications from candidates who have a minimum qualification of a degree or diploma in supply chain, purchasing, economics, commerce, or related subjects from a recognised institution, or qualifications in a technical field, including electrical and automotive engineering, from NYS or TVT institutions. 

Candidates with 2/3 years of experience in a customer-facing role will have a definite advantage. 

Candidates are expected to have good communication skills (both oral and written), practical knowledge of MS Office, pleasant and practical disposition. 

If you meet the requirements above, mail your CV in PDF to consultant@outresources-hr.com, indicating the role applied for in the subject line. 

Closing: 30th April 2026.

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