Industry: Management & Executive Leadership Sector
Education Level: Bachelor's Degree
Job Schedule: Full-time
Employer: Oasis Healthcare
Salary: Open to Negotiation
Location: Nairobi, Kenya
Positions: 1
Overall Responsibility
Support the Customer Experience team in delivering a positive patient experience by assisting with patient engagement, feedback collection, service recovery, customer communication, and monitoring patient experience standards.
Key Responsibilities:
- Support the delivery of excellent patient and customer experience across the facility.
- Welcome, guide, and assist patients and visitors with general service-related inquiries.
- Collect, document, and follow up on patient feedback, complaints, and compliments.
- Assist in monitoring customer experience and identifying service gaps.
- Support customer satisfaction surveys and other customer experience initiatives.
- Escalate customer concerns requiring further intervention to the appropriate supervisor.
- Maintain accurate customer experience records and assist in preparing reports.
- Support implementation of customer experience improvement initiatives.
- Perform any other duties assigned by the supervisor.
Job Qualifications & Skills
- Bachelor’s Degree in Customer Experience, Marketing, Hospitality Management, Public Relations, Communications, Business Administration, or a related field.
- Must have graduated within the last two (2) years.
- Excellent communication and interpersonal skills.
- Good listening and problem-solving skills.
- Professional, courteous, and confident in dealing with people.
- Good computer skills and attention to detail.
- A proactive, enthusiastic, and willing-to-learn attitude.
How to Apply
Interested and qualified candidates should forward their CV to: hr@oasishealthcaregroup.com using the position as the subject of the email.
Deadline: 15/09/2026.
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