Job Type: Full-Time
Employer: Emerge Egress Consulting
Industry: Admin
Salary: Open to negotiation
Location: Nairobi
Emerge Egress Consulting is an HR Management & Training Consulting Firm established in 2017, based in Nairobi. In essence, it focuses on Recruitment, Business & Marketing Strategy, and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.
Our client, a leading hotel, is seeking to hire a Dynamic and Passionate Front Office Supervisor who will be responsible for the management of Daily Front Office operations, including the Reception, Reservations, and Concierge, ensuring exceptional service delivery with a hands-on approach.
The ideal candidate should be able to drive exceptional guest experiences, manage staff, and maintain high standards of service.
- Lead, manage, train, and motivate the Front Office team to provide top-notch hospitality and service excellence.
- Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Handle guest inquiries, resolve complaints, and special requests with professionalism and efficiency.
- Manage schedules, budgets, and performance targets for the front office team.
- Review daily front office work and activity reports.
- Coordinate with other departments to ensure smooth operations and enhance overall guest experience.
- Uphold and ensure implementation of hotel policies and maintain high standards of hospitality.
- Manages daily operations, ensuring the quality, high service standards, and meeting the guest expectations of the customers on a daily basis.
- Facilitate smooth communication between the Front Office and other departments.
- Monitor and ensure compliance with front desk procedures and hotel policies.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Maximize room revenue and occupancy by reviewing status daily.
- Analyse rate variance, monitor credit reports, and maintain close observation of daily house count.
- Monitor the selling status of the house daily. ie flash report, allowance, etc.
- Perform any other duties allocated.
- Degree/ Degree in Hospitality or Hotel Management or a related field.
- At least 5 years of experience in a hotel front office supervisor role in a 4-star or 5-star hotel.
- Proficiency in hotel management software (eg, Opera, Fidelio).
- Proficiency in night audit, telephone operations, reception, and cashier duties, etc.
- Considerable knowledge of computer systems for registration, reservations, and backup systems.
- Strong, proven leadership and problem-solving skills.
- Ability to thrive in a fast-paced environment.
- Customer-oriented and adaptable to working in various shifts.
- Skilled in managing reservations efficiently to maximize occupancy.
- Excellent communication and interpersonal abilities.
- Excellent Customer experience skills and a passion for delivering memorable guest experiences.
How to Apply
If interested in the position and meet the above requirements, kindly send your CV on or before 15th July 2026 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line. Only shortlisted applicants will be contacted. Interviews will be conducted on a rolling basis.
Deadline: 15th July 2026
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