Job Type: Full-time
Industry: Investment & Property Development
Salary: Open to negotiation
Location: Nairobi, Kenya
About the Company
Our client is a fast-growing real estate investment and property development company focused on helping investors build wealth through affordable rental apartments and property-backed investment solutions. The company is committed to delivering high-value real estate projects, affordable housing solutions, and sustainable investment opportunities for both local and diaspora investors.
The organization operates within Nairobi’s rapidly growing property market, offering innovative apartment investment opportunities, flexible investor-focused solutions, and long-term property management support.
Our client is seeking a highly organized, proactive, commercially driven, and results-oriented Operations Manager to oversee daily business operations, coordinate project execution, and support business growth initiatives across the organization.
The successful candidate will play a key role in driving operational efficiency, improving customer experience, supporting marketing activities, increasing sales performance, coordinating property development projects, and contributing to overall revenue growth.
This role requires a hands-on leader with strong operational, commercial, and project coordination capabilities within a fast-paced real estate environment.
Role Focus Allocation:
40% Operations Management
30% Marketing & Business Development
30% Project Management
Operations Management (40%)
- Oversee day-to-day business operations to ensure efficiency across departments
- Coordinate operational workflows across administration, customer service, sales support, and property management
- Develop and implement operational systems, policies, and process improvement initiatives
- Monitor operational KPIs and prepare performance reports for management
- Ensure efficient coordination between sales, finance, project, and customer success teams
- Manage relationships with contractors, suppliers, service providers, and external stakeholders
- Support tenant management processes, including maintenance coordination, occupancy management, and issue resolution
- Ensure compliance with company operational standards, policies, and industry regulations
- Drive customer satisfaction and operational excellence across all projects
Marketing & Business Development (30%)
- Coordinate the execution of marketing campaigns for apartment projects and investment products
- Support lead generation initiatives and client acquisition activities
- Work closely with the sales team to improve conversion rates and customer engagement
- Assist in organizing property launches, site visits, investor meetings, and promotional events
- Support digital marketing initiatives and client follow-up activities
- Monitor market trends, customer feedback, and competitor activities within the real estate sector
- Contribute to strategies aimed at increasing occupancy, investment uptake, and company revenue
- Build and maintain strong client and investor relationships
- Support deal negotiations and contribute towards closing sales opportunities
Project Management (30%)
- Coordinate property development timelines and project execution schedules
- Monitor project milestones and ensure timely communication between contractors, consultants, and management
- Support project planning, implementation, documentation, and reporting processes
- Track project deliverables, operational risks, budgets, and timelines
- Ensure smooth coordination between operational teams and project stakeholders
- Prepare project progress updates and management reports
- Support project handover processes and operational readiness for completed developments
- Ensure projects are executed within agreed timelines and operational standards
- Bachelor’s Degree in Business Administration, Operations Management, Marketing, Real Estate, Project Management, or related field.
- Minimum 4–6 years’ experience in operations management within real estate, property development, construction, or investment sectors.
- Strong understanding of operational processes, project coordination, and business administration.
- Proven ability to support sales growth, increase revenue, and contribute to closing business deals.
- Experience coordinating marketing or business development initiatives is highly preferred.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and stakeholder management abilities.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple departments and priorities effectively.
- Commercially aware with strong customer relationship management skills.
- Proficiency in Microsoft Office Suite and operational management systems.
- Ability to work in a fast-paced and target-driven environment.
- Opportunity to work with a rapidly growing real estate investment and development company.
- Exposure to affordable housing, apartment investment, and property development projects.
- Dynamic and collaborative work environment.
- Career growth opportunities within the real estate and investment sector.
- Opportunity to contribute directly to impactful property investment and development projects across the Nairobi Metropolitan areas.
How to Apply
Interested and qualified candidates should send their CV to: jobs@phinaconsultant.co.ke
Subject Line: Operations Manager Application
This is an urgent hire.
Deadline: Applications will be reviewed on a rolling basis.
Only shortlisted candidates will be contacted.
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