We are currently looking for a customer service supervisor.
Qualifications & Experience:
- Bachelor’s Degree in Business Administration or a related field
- 3–5 years’ experience in a high-volume Contact Centre/Customer Service environment
- 1–2 years’ experience in a supervisory or team leadership role, preferably within the insurance industry
- Experience in training, coaching, and developing customer service teams
- Proficiency in CRM systems, telephony systems, and digital customer service platforms
Candidates with an insurance background will have an added advantage.
Qualified candidates or referrals may send their CVs to admin@definiteassurance.com.
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Tags:
Bachelor's degree