Industry: Administration & Support Sector
Education Level: Bachelor's Degree
Job Schedule: Full-time
Employer: Dergitz Enterprise
Salary: KES 25,000 – 30,000 per month
Location: Fully Remote
Positions: 1
We are seeking a reliable and detail-oriented Virtual Assistant to support our flight search and customer support operations. The successful candidate will research flight options, assist clients with bookings and enquiries, and help deliver a seamless travel experience.
Key Responsibilities
- Conduct flight searches across airlines and booking platforms to identify the best fares, routes, and award availability
- Prepare and share flight options and quotes with clients in a timely manner
- Respond to customer inquiries exclusively via WhatsApp with professionalism and care
- Assist with booking changes, cancellations, and follow-ups
- Carry out payment reconciliation and ensure client payments match bookings
- Maintain accurate records of client requests, bookings, payments, and communications
- Escalate complex issues to the relevant team member promptly
- Support the team with other administrative tasks as assigned
- Bachelor's degree in any relevant field
- Previous experience in customer service
- Ability to work independently with minimal supervision
- Availability to work alternate weekends on a monthly rotation
- Own laptop with an Intel Core i5 processor (or equivalent) or higher
- Reliable internet connection with a minimum speed of 5 Mbps
- Trustworthy, with a high level of integrity and discretion when handling client information
- Strong team player
- Highly trainable, agile, and adaptable to change
- Experience using a remotely connected laptop (remote desktop access)
- Experience in travel, airline, or booking services
- Familiarity with flight search tools and airline loyalty programs
How to Apply
Send the following to dergitzg@gmail.com with the subject line "Virtual Assistant Application" :
- CV
- Cover letter
- Screenshot of your laptop specifications
- Screenshot of your internet speed test results from speedtest.net
- Screenshot of your typing speed test results from typingtest.com
Deadline: Wednesday, 14 October 2026.
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