Industry: Management & Executive Leadership Sector
Education Level: Bachelor's Degree
Job Schedule: Full-time
Employer: Crown Beachfront Vipingo
Salary: Open to Negotiation
Location: Kilifi
Department: Front Office
Reports To: Front Office Manager
Job Purpose
Key Duties and Responsibilities
- Supervise the daily operations of the Front Office and ensure efficient service delivery.
- Coordinate guest check-in, check-out, reservations and room allocations.
- Ensure guests receive prompt, courteous and professional service at all times.
- Handle guest enquiries, complaints and special requests, and ensure timely resolution.
- Supervise Front Office staff and provide guidance, coaching and performance feedback.
- Monitor room availability and coordinate with Housekeeping to ensure timely room readiness.
- Verify guest accounts, billing accuracy and payment transactions.
- Prepare daily occupancy, arrivals, departures and revenue reports.
- Ensure compliance with front office procedures, cash handling policies and service standards.
- Coordinate VIP arrivals and ensure personalized guest experiences.
- Promote the Company's products and services to maximize revenue opportunities.
- Ensure proper use of the Property Management System (PMS) and maintain accurate guest records.
- Coordinate with other departments to ensure seamless guest experiences.
- Maintain cleanliness, organization, and professionalism within the Front Office.
- Perform any other duties as may be assigned by the Front Office Manager.
- Guest satisfaction ratings.
- Check-in and check-out efficiency.
- Number of guest complaints resolved within agreed timelines.
- Accuracy of guest billing and reservations.
- Front Office revenue performance.
- Occupancy reporting accuracy.
- Compliance with Front Office Standard Operating Procedures.
- Staff productivity and performance.
- Timeliness of daily operational reports.
- Customer service quality standards achieved.
Must have:
- Bachelor's Degree in Hospitality Management, Hotel Management, Tourism Management, or a related field from a recognized institution.
- Minimum of three (3) years' relevant experience in Front Office operations, preferably in the hospitality industry, with at least one (1) year in a supervisory role.
- Experience using Property Management Systems (PMS).
- Proficiency in Microsoft Office applications and hospitality management systems.
Interested and qualified candidates are invited to submit a signed application letter, a comprehensive and up-to-date Curriculum Vitae (CV), and certified copies of their academic and professional certificates.
Kindly note:
- Applications should be sent via email to: hr@beachfrontvipingo.com
- Clearly indicate the position applied for in the email subject line.
- Application Deadline: 25th July 2026.
- Only shortlisted candidates will be contacted.
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