Industry: Management & Executive Leadership Sector
Education Level: Bachelor's Degree
Job Schedule: Full-time
Location: Nairobi
About Us
African Management Institute (AMI) is an EdTech start-up building Africa’s leading workplace learning for ambitious companies and talent. As an African champion, building Africa's business champions, we've trained more than 100,000 people and 40k+ enterprises - from executives to entry-level workers in large and small companies across the continent.
With our hub in Nairobi and teams in 8 African markets, we combine AI-powered diagnostics, live learning and practical tools to deliver the highest-outcome learning programmes for African business. Clients love our practical approach to learning for business, supported by an evidence-based methodology and tech platform, built for the African market. AMI was listed in the prestigious Norsken/100 as one of the leading social impact companies in the world and has been proudly recognized by the Financial Times as one of Africa’s Fastest Growing Companies for the past two years.
We are expanding rapidly. AMI has offices in Uganda, Kenya, South Africa, Rwanda, and Senegal, and country representatives in Ethiopia and Nigeria. Our diverse and rapidly expanding 150+ team reflects all corners of the continent and beyond. Our work environment is fun, flexible, and inclusive, with opportunities for growth. AMI-GOs ask questions, get things done, and put the team before self to achieve our mission. If our vision for enabling ambitious businesses across Africa to thrive has sparked your imagination, and if your skills and experience match the description below, then we’d love to hear from you.
Job Description
AMI is looking for an ambitious and talented Director of Programmes (Impact) to lead end-to-end design and delivery of AMI’s tech-enabled business learning programmes, leveraging AMI’s existing products and methodologies to cost-effectively delight clients and deliver impact. Leading a multi-country team of Programme Managers, the Director of Programmes will own the full lifecycle of programmes for AMI’s Impact institutional business unit – from project scoping, technical solution design, through to implementation excellence, delivery oversight, client experience, and renewal.
This is a highly cross-functional role, working closely with technical and commercial teams to ensure AMI delivers the sector’s best business growth and job creation outcomes, even as we scale across the continent and diversify our range of partners. The successful candidate will blend operational rigour with best-in-class relationship skills and mature people management capacity. S/he will bring design insight and market knowledge from extensive work in enterprise or private sector development in Africa, and will be equally obsessed with impact evidence and client/learner delight.
Key ResponsibilitiesProgram Delivery Oversight:
- Lead the build-out of a scalable pan-African program machine that delivers on impact metrics, within scope and budget - every time.
- Provide overall oversight of project performance, ensuring delivery against scope, timelines, budgets, and outcomes.
- Develop and refine dashboards and delivery systems to ensure real-time visibility of milestone progress, risks and bottlenecks, delivery quality, and financial performance.
- Proactively problem-solve delivery challenges with project teams and escalate risks where needed.
- Ensure on-time billing and revenue realization.
- Draw on AMI’s existing products, data and internal knowledge to design tailored Solutions for clients and learners.
- Convene AMI’s technical experts to inform the design process, driving a collaborative process with ultimate accountability for outcomes.
- Serve as an SME and skilling sector expert to help programme teams make rapid decisions
- Work with technical and innovation teams to surface programmatic insights, feeding these insights back into AMI’s model and products
- Work with product and innovation teams to assess new programmatic designs/solutions for potential translation into replicable products
Take AMI’s processes to the next level as we scale. Define and document:
- delivery governance structures,
- meeting cadences,
- escalation pathways,
- touchpoints with other teams
- Embedding of AI tools for efficient program design and delivery
- Ensure consistent, high-quality execution across projects while allowing for contextual flexibility.
- Embed agile, learning-oriented delivery practices where appropriate.
Implementation Team Leadership & Capability Building
- Work with the MD – AMI Impact to define the implementation team structure as we scale.
- Directly line manage and develop Senior Project Managers (SPMs), with oversight of a larger delivery team.
Coach and continuously develop the delivery team in:
- Finding solutions and designs for SME & skilling programs, project management best practices,
- client communication, risk management, and delivery excellence.
- Build a strong delivery culture focused on accountability, learning, and continuous improvement.
- Co-own senior client relationships with other senior leaders.
- Represent AMI at a senior level at client meetings and public events.
- Develop a senior client coverage plan to ensure consistent engagement with priority donors and partners.
- understand experience and evolving needs,
- surface risks and opportunities early,
- And translate insights into action for delivery teams.
- Lead efforts to improve client experience and renewal rates, feeding lessons into solution design and delivery processes.
- Work with Partnership team to maintain and improve AMI’s excellent renewal rate, expanding partnerships and programme scope for greater impact and growth
- Support BD teams on technical scoping and proposal development where required
- At times, review and/or author key technical sections of proposals, inception reports, and strategic deliverables.
- Bachelor's degree required; Master's degree in a relevant field preferred.
- 15+ years of progressive professional experience, including a minimum of 5 years in a senior leadership role with direct people management responsibility.
- Proven track record in development or strategy consulting, product management, programme delivery, or complex client service environments.
- Demonstrated experience designing and delivering large-scale, technology-supported impact programmes across multiple geographies or contexts.
- Strong background in enterprise or private sector development programmes and/or large-scale skills development initiatives in Africa.
- Deep understanding of SME and MSME ecosystems and development-funded programming across the African market.
- Exceptional relationship management skills — equally effective with internal teams, senior clients, and external partners.
- Data-driven and process-oriented, with a proven ability to translate analytical insights into practical, scalable action.
- Grounding in design thinking and human-centred approaches to programme and product development.
- Excellent written and verbal communication skills, with the ability to engage and influence diverse stakeholders at all levels.
- High integrity, personal resilience, and a collaborative, empowering leadership style.
A high-impact, diverse, and ambitious team with common values:
- Be the best: We work really hard, are proud of what we do, and love delighting our clients with quality.
- Own it: We step up to the task, never pass the buck, and hold ourselves accountable for delivering results.
- Push the limits: We ask why, embrace failure, and try new things. We never settle.
- Do what’s right: We act with integrity, confront dishonesty, treat people fairly, and strive to contribute to the greater good
- Always care: We don’t do ego – it’s always ‘team before me’. We are kind, we celebrate each other’s success, and we care enough to give honest feedback.
- Modern offices
- Regular team social events.
- Regular learning and coaching opportunities
- A hybrid working mode
Deadline: Rolling Basis
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