Donor Relationship Manager

Donor Relationship Manager

Location: Nairobi, Kenya

Rationale/Objective for Position

The Donor Relationship Manager will play a key role in securing substantial financial donations from individuals, corporations, and foundations. The role supports the implementation of the overall fundraising strategy and is centered on identifying, cultivating, soliciting, and stewarding major donors to advance Médecins Sans Frontières (MSF)’s mission and programs.

This position reports both hierarchically and functionally to the Head of Fundraising.

Tasks & Responsibilities

Donor Identification and Cultivation:

  • Responsible for developing, planning, implementing and evaluating set goals in relation to the donor acquisition strategy, with the right mix of acquisition methods and target groups.
  • Research and identify potential major donors, Mid-level donors, Individual donor,corporate partners, and foundations aligned with MSF's principles.
  • Oversee the donor journey from acquisition to retention phase, and identify and coordinate activities that optimize donor recruitment, payment, and overall online and offline donor experience.
  • Develop personalised engagement plans to cultivate relationships with prospective donors.
  • Develop the annual acquisition plan and budget for approval in conjunction with broader Fundraising plans and budgets.

Solicitation and Stewardship:

  • Prepare and present compelling proposals to secure donations.
  • Maintain ongoing communication with donors, providing updates on the impact of their contributions.

Strategic Planning:

  • Collaborate with the fundraising team to set and achieve fundraising goals.
  • Planned and executed donor events to enhance engagement and recognition.

Collaboration and Coordination:

  • Work closely with the Head of Fundraising and other team members to integrate donations/gifts strategies into overall fundraising plans.
  • Coordinate with programme staff to gather information and develop proposals that accurately reflect MSF's work and impact.

Budget Planning, Monitoring, Reporting, and Evaluation:

  • Maintain accurate records of donor interactions and transactions using the organisation's CRM system.
  • Generate regular reports to evaluate the effectiveness of donations strategies and progress toward fundraising goals.
  • Support budget planning, monitoring and reporting on fundraising activities to achieve sustainable return on investment.
  • Evaluate program effectiveness through income modelling and thorough testing, in collaboration with the Head of Fundraising.
  • Conduct regular analysis and generate reports on engagement metrics, ensuring that all activities and campaigns align with and achieve established targets.
  • Perform monthly and quarterly reforecasts, updating reforecasting and budget models as necessary.

Teamwork and Cooperation:

  • Collaborate closely with the communications and fundraising teams and support a unified approach to fundraising and communication initiatives, maximising overall impact for all donors.

Organisation and Compliance:

  • Ensure good governance of MSF EA digital engagement programs through compliance with MSF policies and contractual obligations.
  • Comply with data protection policy/ guidelines and procedures as required.

Networking and Relationship Building:

  • Network and build relationships with the teams in MSF Eastern Africa, other MSF offices, and industry professionals to enhance fundraising engagement efforts.
  • Foster strong relationships with relevant organisations/bodies to ensure successful collaboration execution of fundraising events.
  • Engage with online communities and influencers to amplify MSF EA’s presence and reach new audiences working in close collaboration with the comms digital team.
  • Identify and evaluate new fundraising opportunities through testing new ideas and agencies, creative thinking, and keeping abreast of new developments in fundraising and the broader marketing environment.
  • Maintain contact with professional bodies and other charities, other MSF offices to identify and evaluate new fundraising opportunities.

Qualifications

Education

  • Bachelor's degree in business administration, Marketing, Communications Public Relations.

Experience

  • At least five (5) years of experience in fundraising or a Diploma and eight years of experience in fundraising.
  • Experience in engaging with corporate and foundation partners is highly desirable with a proven track record of securing donations.
  • Demonstrated fundraising skills, creativity, analysis and experience, including the ability to identify opportunities and implement innovative solutions.
  • Good understanding of the local fundraising market landscape. 

Competencies

  • Exceptional interpersonal and communication skills, with the ability to engage and inspire donors.
  • Strong organisational and time-management skills.
  • Strong strategic planning abilities.
  • Proficiency in fundraising software and CRM systems.
  • High emotional intelligence and a donor-centric approach.
  • Ability to work collaboratively with internal teams and external stakeholders. 

Personal Attributes

  • Demonstrated passion for MSF's mission and humanitarian principles.
  • Proactive and self-motivated, with the ability to work independently and as part of a team.
  • Adaptability and resilience in a dynamic fundraising environment
  • Demonstrated ability to listen actively and understand donor motivations.
  • Commitment to ethical fundraising practices and respect for donor confidentiality
  • What We Offer
  • An Open-Ended full-time employment contract through MSF East Africa Section Office in Nairobi, Kenya.
  • An annual salary of EUR 31,216 at HQ Level 9 based on a full-time appointment.
  • Global benefit package; includes school fee benefit/support for dependents and other allowances ranging between EUR 620 to 1,159/month based on individual & administrative status.
  • Other benefits include 25 days of annual leave, Employer Pension contribution, Medical Insurance cover (staff and family), Relocation support for non-Kenyan residents etc based on MSF EA terms/conditions.

Application process

If you recognize yourself in this profile, we welcome you to apply via the APPLY NOW button on this page.

Applicants are required to upload a Letter of Motivation + Curriculum Vitae (in English) in PDF format as one combined document.

The closing date for applications is 25th April 2025.

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