Industry: Finance & Accounting Sector
Education Level: Master's Degree
Job Schedule: Full-time
Employer: Unspecified
Salary: Open to Negotiation
Location: Unspecified
Positions: 1
Our client, a leading commercial bank in Kenya, is seeking to hire a Branch Manager. This position is responsible for providing leadership in the overall management of the branch, driving sustainable growth in deposits, lending, and customer numbers, formulating and implementing business plans and strategies to deliver on targets, ensuring excellent customer service, operational efficiency and sound risk management, and ensuring full compliance with banking regulations and internal policies.
Job Responsibilities
Business Growth and Performance
- Prepare and execute the branch plan, budget and targets, aligned to the institution’s strategy.
- Expand the customer base, deposit book, loan portfolio and fee income through active selling and relationship management.
- Tap opportunities in the retail, SME and agent banking segments within the branch’s catchment area.
- Track profitability, control expenses and report results against targets.
- Encourage customers to adopt mobile, online and agent channels.
Branch Operations
- Run daily branch activities, including opening and closing routines, cash handling and vault controls.
- Ensure transactions are accurate and completed within service timelines.
- Protect staff, customers, cash and premises, and maintain workable business continuity plans.
- Make sure ATMs, systems and equipment are working, and follow up quickly on outages.
- Keep the branch clean, professional and welcoming, in line with brand standards.
Credit Management
- Source, assess and recommend lending proposals within approved limits and credit policy.
- Monitor portfolio quality, confirm complete documentation and security registration, and chase overdue accounts.
- Assist in recoveries and keep non-performing loans at acceptable levels.
Risk, Compliance and Control
- Comply with banking legislation, regulatory guidelines and internal policies.
- Apply KYC, anti-money laundering and counter-terrorism financing requirements, and report suspicious transactions through the correct channels.
- Maintain robust controls to prevent fraud, errors and losses.
- Resolve audit, risk and compliance issues promptly and satisfactorily.
- Protect customer information in line with data protection law and information security policy.
Customer Service
- Promote a customer-first culture and consistent service standards.
- Handle escalated complaints fairly and on time.
- Cultivate relationships with key clients, businesses, institutions, and other stakeholders.
- Drive customer retention and cross-selling.
People Leadership
- Coach and motivate the team, set clear performance goals, and carry out regular appraisals and feedback.
- Identify training needs, plan for succession and strengthen team capability.
- Build an ethical, inclusive workplace and manage discipline in line with HR policy and employment law.
- Maintain adequate staffing and cover so service continues uninterrupted.
Community and Stakeholder Engagement
- Represent the institution before the community, local government, authorities and business groups.
- Take part in corporate social responsibility and brand-building activities.
- Maintain good working relations with security agencies and local partners to support branch safety.
Other Requirements
Education
- A bachelor’s degree in a business-related discipline (e.g. banking and finance, business administration, commerce, economics, accounting) from a recognised university.
- A master’s degree (e.g. MBA) and/or professional credentials (e.g. CPA, ACCA, CFA, Chartered Banker) is an added advantage.
Experience
- At least 5 years in banking or a similar financial institution, including a minimum of 2 years in a supervisory or branch management position.
- Hands-on experience in credit, sales and relationship management.
- A proven record of achieving targets and leading teams.
Skills and Abilities
- Strong grasp of banking operations, products, credit and risk management
- Credit appraisal and financial analysis
- Sales, marketing and business development
- Knowledge of the regulatory environment, including AML/CFT
- Leadership, coaching and people management
- Communication, negotiation and presentation
- Problem-solving and sound decision-making
- Competence in banking systems and Microsoft Office
- Ability to engage diverse customers and communities
Core Competencies
- Integrity, accountability for results, customer focus, team leadership, planning and organisation, resilience and adaptability, and relationship building and influence.
Working Conditions
- Branch-based, with occasional travel for meetings, training and business development.
- Standard banking hours, with extra hours when business needs require.
How To Apply
Interested candidates should submit their cover letter, detailed CV, expected salary, and proof of similar work completed via this link: Apply Now
Deadline: 24 November, 2026
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