Fracht Kenya Limited is seeking to recruit a highly competent, experienced, and results-oriented professional for the position of Head of Operations – Mombasa. The successful candidate will be responsible for overseeing, planning, supervising, and coordinating the company’s core operations activities to ensure efficient service delivery, operational excellence, compliance, and customer satisfaction.
Planning, Strategy & Reporting
- Lead the planning, supervision, and monitoring of branch operations activities.
- Develop and review operational policies and procedures to enhance efficiency and productivity.
- Participate in negotiations with transporters, shipping lines, and CFS operators.
- Prepare monthly and quarterly operational performance reports.
- Coordinate cargo planning and execution in collaboration with the Branch Manager.
Operations Administration & Team Management
- Manage all activities, staff, and facilities related to shipping, customs declaration, transport, and port operations.
- Supervise staff performance and ensure timely completion of operational tasks.
- Coordinate staff leave schedules, delegation of duties, and operational workforce planning.
- Liaise with HR and management on staffing and welfare matters.
Financial & Asset Accountability
- Approve and monitor petty cash utilization within operations.
- Ensure proper accountability and documentation of operational expenditures.
- Oversee invoice verification and coordination with the Finance department.
- Ensure operational assets are properly maintained and accounted for.
Customs Brokerage & Export Control
- Ensure timely customs declarations, tax arrangements, cargo clearance, and delivery.
- Guide the operations team in resolving customs-related issues and queries.
- Attend customs meetings and maintain strong stakeholder relationships.
- Ensure export cargo is delivered safely and within timelines.
- Bachelor’s Degree in Business Administration, Economics, Social Administration, or a related field.
- Post Graduate Diploma in Customs Clearing and Freight Forwarding.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Minimum of 5–10 years’ experience in operations within a reputable logistics company.
- Proven experience in team leadership and operational management.
Interested candidates should send their CV and cover letter to careers@ke.fracht.com by 22nd May 2026. Please indicate “Head of Operations – Mombasa” in the subject line of your application. Fracht Kenya is an equal opportunity employer. Shortlisting will be done on a rolling basis and Only shortlisted candidates will be contacted.
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