Jiji is looking for a high-performing Call Center QA Officer to help us maintain customer experience and drive our revenue growth.
Core Responsibilities:
- Call monitoring & auditing to ensure compliance and quality
- Conducting agent training, mentorship, and 1-on-1 coaching
- Providing weekly reports and recommendations to management
Key Requirements:
- 2 years and above experience in a busy outbound call center
- Knowledge in the use of Excel, PowerPoint, and G Suite
- Strong analytical thinking and good interpersonal communication skills
What we offer:
- Performance-based monthly bonuses
- Hybrid/Flexible work arrangements
- Career growth to a senior position
- Global exposure through interactions with other QA's in various African regions
To apply:
Send your CV to hr@jiji.co.ke, with Call Center QA Officer as the email subject line.
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