Organization Name: Ignite Energy Access
Department: Customer Experience
Reporting line: Service Centers Team Leader
Location: Kenya
About Ignite Energy Access Ignite Energy Access is an Abu Dhabi-based leader in distributed renewable energy solutions, dedicated to providing affordable, reliable, and sustainable electricity to underserved communities across Africa. Now operating across 12 countries and serving over 15 million people. Through innovative technology, scalable business models, and impact-driven financing, Ignite Power is transforming lives, fostering economic growth, and driving the continent’s clean energy transition.
Job Purpose/Mission
The Area Administrator is responsible for Customer experience in the Service Centers, logistics, and stock and handover of products to customers who are eligible.
- To observe and record 100% accuracy handover per shop, for each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form, etc.) are scanned & uploaded per customer via Mtawi.
- Physical stock counting (daily) and reconciling physical stock with stock levels on the Tally software system.
- Matching of expected and submitted inventory, matching of stock figures (DB/Tally), and the physical stock count.
- Coordinating the submission of daily/weekly reports of return and repairs within the responsible regions per Service Center.
- Ensure customer education is highly conducted to promote customer satisfaction, and explain the after-sales service to the customer.
- Correctly transact and track all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on the Tally software system.
- Contribute to 10% of the sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
- Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
- Fully implement the FIFO methodology within the Service Centers.
- Display systems are to be presentable, complete, clean, and working at any time.
- Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
- Storage room setup (proper arrangements of items, labelling, separation of spare parts (used and broken).
- Organizing all documents in designated folders (logistics documents and customer contracts).
- Gathering benchmark data for assessment purposes and analysis of causes of portfolio deterioration.
- Completing assigned tasks in line with applicable policies, processes, and procedures.
- Displaying Mobisol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center-related guidelines.
- 2 years’ experience in stock Management and customer service.
- Experience in customer relationship management.
- Team Player.
Qualifications:
- Be a holder of a diploma, preferably in Business, Logistics, and related fields.
- Language(s) Excellent verbal and written communication in:
- English.
- Kiswahili.
Technology:
- Computer Literacy.
We welcome applications from qualified candidates. Please share your CV to hrkenya@igniteaccess.com. Applications will be reviewed on a rolling basis.
In your email, kindly indicate your motivation to apply for the role, your expected salary, and notice period.
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