Our client is a restaurant located in Nairobi and they are looking forward to filling a restaurant supervisor role. The ideal candidate will ensure the customer receives the highest quality of services assist in the operational running of the restaurant and ensure that staff are fulfilling their duties to the best of their ability.
DUTIES AND RESPONSIBILITIES
- To provide excellent customer service.
- To maintain high standards of hygiene, health, and safety.
- Ensure high standards and efficiency of work.
- Maintain strict stock and financial control.
- Ensure all venues are open on time and ready for business.
- Ensure excellent front-of-house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of venue.
- Keep staff busy and productive at all times.
- Ensure staff meet the standards of the bars, addressing and correcting bad practices where needed.
- Liaise on shift with the Chef to resolve problems and ensure great service.
- Complete daily paperwork to ensure the safe running of the venues, and for those standards to be monitored and maintained throughout the shift.
- Pre-empt and actively respond to problems that arise and keep management up to date.
- Ensure all venues close on time, end-of-day jobs are completed to a high standard, staff are signed off promptly, all back and front of house areas are checked and secured, and that venues are in excellent
- order for the next day’s service.
- To actively maintain all areas within your remit, i.e. toilets, and smoking area.
- To clean and maintain all equipment and notify management of any issues.
- Assist in cash handling procedures as required.
- Attend all staff meetings.
- Detailed check of deliveries for accuracy and quality of product.
- Ensure stock rotation is applied when storing deliveries and that the correct storage method is applied to each product.
- Help coach and bring staff through.
- Brief staff at the beginning of shifts and debriefing at the end of shifts.
- Ensure high standards of health and safety are maintained at all times.
- To understand and actively support all company policies relevant to your role, including Health and Safety Audit.
MINIMUM REQUIREMENTS
- Degree/Diploma in Hospitality Management or related studies.
- A minimum of 2 (Two) years of previous experience in a restaurant or hotel is a MUST HAVE work requirement.
- Demonstrate experience in delivering excellent customer service.
- Good communication skills.
- Ability to work within a team and supervise a team.
- Strong organizational and time management skills.
- Ability to work under pressure.
- Able to delegate effectively.
- High standards of honesty and integrity.
- Strong personality, “thick-skinned” and able to deal calmly and confidently with a diverse range of customers.
- Outgoing personality, able to build rapport with others quickly.
MONTHLY GROSS SALARY: Kes. 35,000 - 45,000
HOW TO APPLY
Interested candidates are to send CVs and cover letters to recruitment@jobwhisper.co.ke with the subject 'Restaurant supervisor'.
APPLICATION DEADLINE: 27th Feb 2025
NOTE: Only shortlisted candidates will be contacted.
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Restaurant Supervisor