Job Vacancies at Co-operative Bank

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act.

The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th, 2008 when the Bank’s Special General Meeting resolved to incorporate under the Companies Act with a view to complying with the requirements for listing on the Nairobi Securities Exchange (NSE).

The Bank went public and was listed on December 22nd, 2008.

Shares previously held by the 3,805 Co-operative Societies and unions were ring-fenced under Coop Holdings Co-operative Society Limited which became the strategic investor in the Bank with a 64.56% stake.

The Bank runs five subsidiary companies, namely:

• Kingdom Securities Limited: This is a stockbroking firm with the bank holding a controlling 60% stake.
• Co-op Trust Investment Services Limited: This is the fund management subsidiary wholly-owned by the bank.
• Co-op Bancassurance Intermediary Limited (CBI): This is the corporate finance, financial advisory and capacity-building subsidiary wholly-owned by the bank.
• Kingdom Bank LTD: A niche MSME Bank providing financial services.
• Co-operative Bank of South Sudan: (Owned 51% by the Co-operative Bank of Kenya and 49% by the Government of South Sudan) provides financial services in South Sudan through 5 Branches.

Our Vision

To be the dominant bank in Kenya and the region, riding on the unique Co-operative Model providing innovative financial solutions for distinctive customer experience.

Our Mission

To offer a wide range of innovative financial solutions leveraging on our heavy investment in multi-channel, national, and regional presence and with a focus on excellent customer experience by a highly motivated and talented team.

Our Values

• We are Trustworthy
• We are Innovative and Agile
• We Value our Customers/People
• We Share and Collaborate
• We have a Passion for Excellence
• We are Bold and courageous

Environmental and Social Analyst

Job expires on March 4th, 2025

Are you an independent and analytical Environmental & Social (E&S) risk expert? Do you excel at assessing complex E&S risks, engaging stakeholders, and providing strategic guidance on responsible financing decisions?

We are looking for a self-motivated, results-driven professional to join our team as an Environmental and Social Analyst. In this role, you will be responsible for conducting E&S due diligence (ESDD), ensuring regulatory compliance, and engaging with stakeholders including regulators, clients, internal risk teams and investors. This is a role where your insights will directly shape lending decisions and influence risk management strategies at a major financial institution.

As part of our Environmental and Social Governance (ESG) Team, you will be required to:

• Provide independent E&S risk assessments and documented recommendations to Relationship Managers (RMs), Bankers, Credit Analysts, and Risk teams on proposed transactions, ensuring compliance with the Bank’s Environmental and Social Management System (ESMS) requirements.
• Conduct Environmental & Social Due Diligence (ESDD) for transactions classified as medium-to-high risk under the Bank’s ESMS, assessing environmental, social, and climate-related risks to ensure compliance with IFC Performance Standards, national laws and regulations, and internal bank policies.
• Develop Environmental & Social Action Plans (ESAPs), engage with borrowers to provide technical guidance on E&S compliance, and ensure implementation through compliance monitoring, including desk reviews, borrower reports, and site visits to verify adherence to national laws, IFC Performance Standards, and regulatory requirements
• Review and periodically reassess credit applications to ensure E&S risk assessments align with the Bank’s ESG policies, ESMS framework, and regulatory requirements. Aggregate insights from transaction-level assessments to support portfolio-wide E&S risk analysis, identifying systemic risks and informing responsible lending strategies
• Handle and resolve E&S-related grievances in collaboration with affected borrowers and stakeholders, ensuring compliance with grievance redress mechanisms
• Develop and deliver E&S risk training programs for internal teams ensuring strong awareness, compliance, and effective implementation of E&S risk management practices.
• Monitor emerging E&S regulations, industry best practices, and sectoral risk trends, and use these insights to review and enhance the Bank’s E&S policies and procedures, ensuring alignment with evolving standards and responsible lending practices
• Prepare and present E&S risk reports for internal leadership, including the ESG Manager, ESG Champions Committee, and Board Risk Committee, detailing compliance status, borrower performance, and regulatory updates.

Educational Qualifications:

• Bachelor’s degree in environmental science, Environmental Planning, Social Sciences, environmental engineering, or a related field (Master’s in Sustainability or Climate Change is an added advantage).
• Preferred Certifications: Sustainability and Climate Risk (SCR®), ISO 14001, ISO 45001.

Experience & Technical Expertise:

• 3–6 years of experience in Environmental & Social (E&S) risk management, including due diligence and compliance monitoring within Banking.
• Proven experience in E&S risk assessments, IFC Performance Standards, and regulatory compliance.
• Demonstrated ability to develop and oversee Environmental & Social Action Plans (ESAPs) and ensure borrower compliance through monitoring and site-based verification.
• At least 5 years of experience in banking or financial services, preferably in Credit or Risk Departments.

Critical Skills & Competencies:

• Strong stakeholder engagement skills—able to communicate and negotiate effectively with clients, regulators, international ESG investors, and internal credit teams.
• Advanced analytical skills—capable of interpreting E&S risk exposure, identifying systemic trends, and providing actionable insights.
• Ability to work independently in high-pressure environments while making informed decisions on E&S risk mitigation and compliance.
• Familiarity with emerging regulatory frameworks and industry best practices, with the ability to support policy reviews and training initiatives.

How to apply:

Join our team today and make highly valuable contributions. If you fit the profile, then apply today!

Forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating “ESG/FSD/2025” in the subject line by close of business on 4th March 2025.

We are an equal-opportunity employer.

Executive Plus Centre Manager

Job expires on March 4th, 2025

Are you a dynamic leader with a passion for relationship management and a drive for excellence? We are seeking an exceptional Executive Plus Center Manager to lead a high-performing team in delivering world-class service to high-net-worth individuals (HNW). In this role, you’ll have the opportunity to drive portfolio growth, establish long-lasting relationships, and provide personalized financial solutions that cater to the unique needs of each client.

With your expertise, you’ll acquire and deepen key HNW relationships, lead a motivated team to exceed sales targets, and ensure a premium banking experience that sets us apart in the industry. If you’re ready to lead with impact, innovate, and elevate the standard of client service, we want you on our team!

The role

The successful jobholder will be expected to:

• Led the Executive Plus Centre in driving profitable revenue and portfolio growth by acquiring new high-net-worth (HNW) relationships, deepening existing ones, and consistently meeting or exceeding sales targets for new accounts, assets, and liabilities.
• Establish long-term, trusted relationships with clients by delivering personalized financial solutions and exceptional service, proactively addressing their evolving financial needs.
• Lead, motivate, and coach a high-performing team to achieve and exceed sales and customer satisfaction targets, ensuring team members are equipped with the necessary resources, skills, and training to succeed.
• Identify and implement cross-selling opportunities to enhance customer wallet share, increase profitability, and promote a comprehensive suite of tailored banking products.
• Grow the portfolio of HNW clients’ assets under management (AUM) by providing personalized wealth management solutions and advising clients on investment strategies, and other financial services.
• Ensure the center adheres to operational, regulatory, and risk management guidelines, guaranteeing all transactions are processed accurately and in compliance with the bank’s standards.
• Deliver a high level of customer service that reflects the bank’s premium banking proposition, addressing complaints promptly and continuously improving the overall customer experience.
• Stay informed about industry trends, competitor offerings, and market dynamics, while building an external lead base through networking, industry events, and client referrals.
• Collaborate with senior leadership to define and execute strategic goals for the center, driving operational efficiency, business growth, and service excellence.
• Act as the Premium Banking Champion by promoting Executive Plus Banking and wealth management products, strengthening relationships with key business, political, and community leaders, and enhancing the bank’s brand presence in the region.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A bachelor’s degree in business, Finance, Economics, or a related field.
• A master’s degree (MBA) is an advantage.
• 2+ years of sales and business development experience in premium or HNW banking, with proven relationship management skills.
• 2+ years of credit experience and a solid understanding of risk management.
• 2+ years of banking operations experience (cash management, clearing, account administration).
• Strong knowledge of wealth management products and financial advisory services.
• Leadership experience in managing teams to meet targets and deliver high-quality service.

How to apply:    

If you are a strategic leader with a passion for delivering exceptional customer service and driving business growth, we invite you to apply for this exciting opportunity. Join us in shaping the future of banking by leading our Executive Plus Centre to new heights. Share your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number EPCM/RBBD/2025 by 4th March 2025.

We are an equal-opportunity Employer.

Digital & E-Channels Support Officer

Job expires on March 10th, 2025

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking for new horizons.

To support business growth, the Bank is looking for a talented and highly motivated individual to be part of our ICT team supporting Digital & E Channels.

Reporting to the Manager of digital Channels, the person will be responsible for the day-to-day support and management of the digital channels and related systems.  This includes Mobile Banking, Internet Banking, SMS Gateway, Credit Score, Integrations to 3rd Parties for Saccos, Mobile money, bill payments, and roll-out of projects relating to the Channels. In addition, he/she is expected to cut across learning and provide collaboration support for all other systems managed by the unit.

The role

The successful jobholder will be expected to:

• Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience.
• Provide solutions to all system-related problems or failures.
• Participate and carry out system implementation, rollouts, and upgrades and ensure maintenance of the required system configuration, parameterization, and change control procedures.
• Ensure that business systems are protected and secure and that policies, procedures, and guidelines for information processing and outputs are well documented, details available, and well understood.
• Ensure uptime and efficiency of the business systems and provide advice, training, demonstrations, and all troubleshooting needs for any problems or knowledge digital channels may require before liaising with the Vendors if a technical problem is over capability.
• Ensure strict adherence to all regulations, statutes, standards, practices, and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements
• Contribute to the department’s achievement of a “Satisfactory” rating in both internal and external audits by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies, and regulations of the bank.
• Ensure that the generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A Bachelor’s degree in an ICT-related field from a recognized university with at least 2 Years’ experience in a competitive Digital Channels and Payments environment.
• Working experience in Linux and Unix-based environments with proficiency in Linux scripting and associated tools
• Competence in API-based technologies such as REST and SOAP APIs
• Knowledge and experience in Integration of Web Services to Enterprise Service Bus (ESBs) and associated tools
• Competence in Apache-based technologies such as Tomcat, Apache HTTP Server, Maven, and Kafka
• Working experience with Message Queuing Systems including IBM MQ, JMS, and ActiveMQ
• Advanced knowledge in SQL scripting using relational databases such as Oracle, MSSQ,L and MySQL
• Knowledge in No-SQL scripting, ITIL foundation, Dev Ops, and CI/CD technologies will be an added advantage.
• Knowledge of Mobile Banking platforms languages and platforms will also be an added advantage
• Knowledge of Service Desk-related technologies such as Jira among others.

How to apply:    

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number DSO/IID/2025 by 10th March 2025.

We are an equal-opportunity employer.

Enterprise Business Analyst

Job expires on March 14th, 2025

Are you a dynamic, innovative, and self–driven experienced professional passionate about driving change? Are you a wild duck – the box thinker, logical, analytical and have an investigative mind, with creative abilities, a high level of technical and mathematical aptitude plus strong problem-solving skills? If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, you will find growth opportunities at every step of your career.

We have exciting opportunities for Enterprise Business Analysts to join our Business Change Management (BCM) team. Reporting to the Manager – Business Analysis & Portfolio Management, the role holder will be responsible for providing detailed business analysis, eliciting and documenting concise business requirements, and providing solutions for various business and support teams using data and systems to deliver change through the implementation of business and technology solutions for the Bank.

The Role

Specifically, the successful jobholder will be required to:

• Work with Business Units to examine not only the business problem/need and its proposed business solution but also an in-depth look into whether the proposed solution is truly the best solution.
• Perform da etailed analysis of what a solution entails, its risks, and its feasibility in the organization.
• Lead Requirements Elicitation, Business Requirements Analysis, Business Solution Assessment and Validation, Business Analysis Planning and Monitoring, Requirements Management and Communication, Stakeholder Analysis, Business Rules Analysis, Data Analysis, and Business Modeling.
• Support project delivery by undertaking solution procurement, scope planning, and approach for the activities related to business analysis for the IT Projects, monitor progress, coordinate with the Internal PM, and report to the Project Steering Committee on changes, risks, and issues wherever appropriate.
• Maintain a deep awareness of how business and technology operations work and help stakeholders explore technology-enabled solutions to support their roles more effectively.
• Lead stakeholder relationship management: Develop and maintain one or more defined communication channels and/or stakeholder groups, acting as a single point of contact. Facilitate business involvement and ownership of new/future business requirements; documentation and or review of requirements/user stories/use cases.
• Analyze business processes; identify alternative solutions, assess feasibility, and recommend new approaches. Contribute to evaluating the factors that must be addressed in the business change program.
• Assist business users in identifying business problems, needs, and functions, understand stakeholders’ concerns and requirements, identify improvement opportunities, and contribute business input for developing the business case for the technology-enabled solutions.

Skills, Competencies and Experience:

The successful candidate will be required to have the following skills and competencies:

1. A Bachelor’s degree in Information Technology, Computer Science, Mathematics, Statistics and/or Business-related fields from a recognized university.
2. Good understanding of Banking operations, systems and processes.
3. Excellent communication, documentation, presentation, and analytical skills with ability to handle complex information with accuracy and attention to detail.
4. Professional Qualification in either Business Analysis, Project Management or Change Management will be an added advantage: – CBAP/CCBA, CBPP, PMI-PBA, Lean Six Sigma, ITIL, Prince2, PMP, Prosci Change Practitioner.

How to apply

If you are confident that you fit the role and person profile and you are keen to add value to your career, please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number EBA/OD/2025 before the close of business 14th March 2025.

We are an equal-opportunity employer.

Product Manager – Cash Management Sales

Job expires on March 10th, 2025

As a customer-centric financial institution, we strongly believe in providing highly personalized services to deliver that personal touch. To better serve our customers, we are on the lookout for a highly motivated and results-oriented individual who demonstrate initiative, good interpersonal and communications skills and most importantly, commitment in providing quality customer service to join our Cash Management Team.

Reporting to the Head – Cash Management Sales Under Transaction Banking & E Commerce, the role holder will drive and deliver exceptional sales performance by introducing new revenue to the bank and improving market penetration over assigned portfolio of clients. The role holder will also strengthen relationships with clients by positioning extraordinary value added products to their businesses based on their cash management solutions needs.

The Role

Specifically, the successful jobholder will be required to:

• Increase market penetration and share of wallet for allocated portfolio through a deep understanding of individual client needs and providing suited cash management solution structures at agreed pricing or fees.
• Understand the clients’ ecosystem in terms of Cash Management needs and create opportunities with their anchors- buyers-suppliers so they can benefit from the Business value chain.
• Partner and work closely with relationship managers in account planning for the corporate customers and ensure account plans contain appropriate information on wallet sizing opportunities and strategy for cash management solutions.
• Identify opportunities for new business with banks clients in portfolio and work with the relevant stakeholders to turn these opportunities into revenue for the bank as well as ensure attainment of all cash management sales target.
• Oversee prospect qualification, aggressive customer engagement and negotiations, solution presentations and solution-based proposals and implementation, additionally, confer with implementation team to confirm solution’s capability to avoid mis selling.
• Create and own a cash management business pipeline from initiation to value realization and customer satisfaction.
• Maintain a detailed and an up-to-date knowledge of the bank’s comprehensive integrated channels capabilities and their application to client needs and use this knowledge in structuring solutions.
• Frequently review client’s satisfaction with solutions provided within the quarter as an after sales service check to strengthen relationship and contentment.
• Be responsible for compliance to bank processes, procedures, risk controls and co-ordinate implementation of all audit recommendations.

Skills, Competencies, and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in business administration, finance or any other business related degree with at least 2 years of banking experience.
• Good knowledge of cash management products covering e-payments, collections and liquidity management.
• Strong marketing, presentation and decision-making ability coupled with basic knowledge of transactional banking products.
• Experience in managing and solutioning highly demanding corporate customers.
• Proactive, assertive and highly adaptable to change with strong analytical and customer centric mindset.
• Excellent customer service coupled with strong communication, leadership and people management skills.
• Ability to analyze data, information and situations, for effective work performance with excellent attention to details and quality outputs.

How to apply

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number PM-CMS/CIBD/2025 by 10th March 2025.

We are an equal-opportunity employer.

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