Industry: Management & Executive Leadership Sector
Education Level: Diploma or Bachelor's Degree
Job Schedule: Full-time
Employer: Crown Beachfront Vipingo
Salary: Open to Negotiation
Location: Kilifi
Department: Food & Beverage
Reports To: Food & Beverage Manager
Job Purpose
To supervise the day-to-day operations of the restaurant by ensuring exceptional guest service, efficient service delivery, adherence to food safety and hygiene standards, and achievement of revenue and operational targets.
- Supervise restaurant operations to ensure efficient and professional service.
- Coordinate daily staff schedules and allocate duties.
- Ensure guests receive prompt, courteous and high-quality service.
- Monitor food and beverage service standards and address service gaps.
- Handle guest enquiries, complaints and special requests professionally.
- Coordinate with the Kitchen to ensure timely preparation and service of meals.
- Monitor cleanliness and presentation of dining areas.
- Ensure compliance with food safety, hygiene and occupational health standards.
- Monitor inventory levels of restaurant supplies and requisition replenishments.
- Train, coach and evaluate restaurant staff.
- Verify billing accuracy and supervise cash handling procedures.
- Prepare daily operational and sales reports.
- Promote menu items and upselling initiatives to maximize revenue.
- Perform any other duties as may be assigned by the Food & Beverage Manager.
- Guest satisfaction ratings.
- Restaurant revenue and sales growth.
- Table turnover rate.
- Number of guest complaints resolved.
- Compliance with food safety and hygiene standards.
- Staff productivity and attendance.
- Accuracy of daily sales reports.
- Upselling performance.
- Reduction in food and beverage wastage.
- Compliance with service standards.
Must have:
- Diploma or Bachelor's Degree in Hospitality Management, Food and Beverage Management, Hotel Management or a related field from a recognized institution.
- Must possess a valid Food Handler's (Health) Certificate issued by the relevant County Government.
- Minimum of three (3) years' relevant experience in restaurant operations, preferably in the hospitality industry, with at least one (1) year in a supervisory role.
- Proficiency in Point of Sale (POS) systems and Microsoft Office applications.
Interested and qualified candidates are invited to submit a signed application letter, a comprehensive and up-to-date Curriculum Vitae (CV), and certified copies of their academic and professional certificates.
Kindly note:
- Applications should be sent via email to: hr@beachfrontvipingo.com
- Clearly indicate the position applied for in the email subject line.
- Application Deadline: 25th July 2026.
- Only shortlisted candidates will be contacted.
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