Organization: DTI Group
Location: Nairobi, Kenya
Experience Required: Minimum 2 Years
Education Level: Diploma
DTI Group – Leadership & Communication Centre is currently seeking a Customer Service Officer to join their team. This role is ideal for professionals with strong communication and organizational skills who are passionate about delivering excellent customer service.
1. Serve as the main contact for students, parents, and corporate clients.
2. Handle inquiries and resolve complaints professionally.
3. Monitor attendance and follow up on absentees.
4. Coordinate and schedule make-up classes.
5. Collect and analyze student feedback.
6. Maintain accurate student records.
7. Support enrollment and administrative processes.
1. Minimum Diploma in Business Administration, Customer Service, Communications, or a related field.
2. At least 2 years of experience in a customer-facing role.
3. Strong communication and organizational skills.
4. Proficiency in Microsoft Office.
5. Professional, emotionally intelligent, and detail-oriented.
Interested candidates should submit their CV and cover letter to: hr@dtipublicspeaking.com
Application Deadline: 14th March 2026
Don't miss out on these exciting opportunities! To stay updated on the latest job openings:
- Follow Job Base (Kenya) on LinkedIn
- Join the conversation on Twitter
- Like our Facebook page
- Check out our inspiring stories on Instagram
- Subscribe to our WhatsApp Channel for real-time updates
By following Job Base (Kenya) on these platforms, you'll not only stay informed about job opportunities but also be part of a community that's passionate about entrepreneurship and social impact.