Job Identification: 6166
Industry: Sales & Marketing Sector
Education Level: Bachelor's Degree
Job Schedule: Full-time
Location: Mombasa
Key Responsibilities:
- Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.
- Explaining the features of the products to prospective customers in line with the product's specifications and treating customers fairly.
- Guiding customers on how to complete applications for the respective product they wish to purchase.
- Reviewing the application and documentation provided by the customer to confirm accuracy.
- Authentication of customer details by checking the original copies against photocopies of documents provided e.g., National ID and passports.
- Forwarding completed applications to the relevant Sales Manager or Retail Support Team within 24 hours of sign-off by the customer.
- Prospecting customers for any other Bank products suitable for their needs.
- Ensuring safe custody of customer documents under their care.
- Forwarding customer feedback or complaints to the respective Sales/Branch Manager.
- Sharing market information from the field with the leadership to improve the bank’s products and provide regular Sales reports.
- For the above position, the successful applicant should have the following:
- Be a recent graduate from a recognized university.
- Have a minimum Mean Grade of C+ in K.C.S.E with a C+ in Mathematics and English.
- Have excellent analytical and interpersonal skills.
- Have a passion and commitment to quality service.
- Have excellent verbal and written communication skills.
- Have the ability to meet stringent targets within defined deadlines.
- Experience in sales or client relationship management will be an added advantage.
Deadline: 8th July 2026, 23:59
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