Job Location: Mombasa, Mombasa County
Work Type: Fixed Term Contract
Reporting to: Engineering Team Lead
About SunCulture:
Founded in 2012, SunCulture’s
Vision is to build a world where people take control of their environment in
rewarding and sustainable ways. SunCulture does this by developing and
commercializing life-changing technology that solves the biggest daily challenges
for the world's 570 million smallholder farming households. We are the largest
distributor of solar water pumps / solar irrigation for smallholder farmers in
Africa and were selected by Fast Company as one of the World’s Most Innovative
Companies in 2021. Here is a good explainer video recently made by CNBC.
Over the last 5 years, the company has grown significantly and now employs 400+
people around the world.
About the role:
Reporting to the Engineering
Team Lead, the Field Engineer be involved with and not limited to carrying out
Technical Surveys, conducting SunCulture product installations and aftersales.
He will also be a pioneer of product knowledge and troubleshooting when it
comes to the innovations of SunCulture products to our customers.
Key Responsibilities:
- Project Management
- Undertaking Site visits for pre-feasibility and Feasibility site information collection and analysis.
- Contacting clients to set preferred dates and installing the products within the set timelines.
- Proper time management to ensure all projects assigned are achieved within the timelines set
- Risk Management
- Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
- Communicate and mitigate any risk factors that are encountered in the field by various engineers.
- Carrying out technical surveys and submitting the reports) to the engineering team leads
- Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
- Mentoring and in-field training of new engineers
- Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
- Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
- Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
- Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
- Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
- Advise and provide recommendations to clients on products that would work best for them during technical surveys
- Do a minimum of 2 installations in a day.
- Achieve a mean Turn Around Time of under 2 days for jobs done
- Achieve a mean app adherence of 100% of all the jobs done
Does this sound like you?
- Degree/ Diploma in Mechanical Engineering or any other related field with a specialization in Agricultural equipment is an added advantage
- 2+ years of experience with solar grid pump systems and irrigation systems management
- Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
- Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
- An independent thinker who is able to thrive in a fast-paced dynamic environment.
- In-depth knowledge of the industry and current trends adaptable for SunCulture
- Be organized and be an expert in time management
- An agile trainer capable of training and being trained and be very resilient and flexible
- Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
- Able to work in a dynamic environment with immense pressure and meet deadlines
- Comfortable with ambiguity and able to plan, be organized, and meet deadlines
- Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude
Interested?
Please apply online via this
link job portal. We respond to all candidates; however, only
shortlisted candidates will be interviewed.
Please Note